Thursday, July 18, 2019

Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET

Most businesses today have interactive voice response (IVR) and customer relationship management (CRM) systems. Yet, problems still abound. They include unclear IVR navigation, long wait times, agents ...

from crm - BingNews https://ift.tt/2O3q3ZD
July 18, 2019 at 07:26PM

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