Tuesday, December 17, 2019

Tie CX To $ In Your Measurement System

To make your life easier, use the same scale for loyalty as you did for quality. 3. Use either assumptions or customer relationship management (CRM) data to tie a dollar amount to customer loyalty.

from crm - BingNews https://ift.tt/35yEoBx
December 17, 2019 at 04:50PM

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