Thursday, November 1, 2018

The era of fluidity: How to achieve genuine customer-centricity in a post-CRM world

We’re in the era of fluidity. As the Experience Economy has exploded, there has been a seismic shift in the power base from brands to customers and, with that, a series of dramatic changes in how we e...

from crm - BingNews https://ift.tt/2EUA2vv
October 31, 2018 at 07:04PM

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