Monday, September 30, 2019

Are You Tracking These 18 Customer Service Metrics?

The formula is straightforward. If you use landlines, it can be hard to keep track of these metrics. But with VoIP and Nextiva’s Service CRM, call tracking happens automatically. You can even see this ...

from crm - BingNews https://ift.tt/2oNJYzt
September 30, 2019 at 04:22PM

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