When Customers Choose Their Channels 24/7, Brands Turn to Omnichannel Experiences Blending Automation and Live Agents

Let’s look at five examples. In contact centers, agents can communicate with their colleagues or coaches within the CRM application or contact center software platform they are using. The agents can ...

from crm - BingNews https://ift.tt/2pMwtjV
October 23, 2019 at 11:08AM